Legal info

Terms of Use for Rocket

Last Updated: 12/6/2024

Welcome to Rocket! These Terms of Use ("Terms") govern your use of our website, Rocket.com and its subdomains, and integrated applications and platforms (the "Website") that provides mortgage and real estate services, including home search tools, mortgage services, and additional resources (collectively, the "Services"). "Rocket" in these Terms, means Rocket, LLC and its operating subsidiaries. By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Website.

Rocket Helps Everyone Home

Rocket can help you to manage the journey to homeownership through the various Services that its affiliated businesses each provide.

Rocket Businesses and Affiliated Business Relationship Notice

We operate the following affiliated businesses and any use of any of the Services provided by these affiliated businesses is subject to these Terms. This is notice of the business relationships among the following affiliated businesses: Rocket Mortgage, LLC, Rocket Card, LLC, Rocket Homes Real Estate LLC, RockLoans Marketplace LLC (doing business as Rocket Loans), and Rocket Money, Inc. are separate operating subsidiaries of Rocket, LLC. Each company is a separate legal entity operated and managed through its own management and governance structure. Rocket Companies, Inc. (NYSE: RKT) is the sole managing member of Rocket, LLC. These are affiliated companies and each may refer you to the Services of another. Because of these relationships, this referral may provide the referred company, its direct or indirect parent, and their respective employees with a financial or other benefit.

Rocket, LLC owns and operates the Website, provides Services to and promotes Rocket's homeownership-related businesses and Services.

Services offered by each of these businesses may be subject to additional terms available on their respective subdomains, websites, networks, mobile applications, or otherwise.

Rocket Homes Affiliated Business Relationship Notice

This is notice of the business relationships among the following affiliated entities: Amrock, LLC (and its subsidiaries), Amrock Title Insurance Company, Rocket Mortgage, LLC.

Rocket Homes and the above companies are owned by Rocket, LLC). Because of these relationships, this referral may provide Rocket Homes a financial or other benefit.

Amrock, LLC (and its subsidiaries Amrock Utah, LLC, Amrock Arkansas, LLC, Amrock Alabama LLC, Amrock Title California Inc, Amrock Connecticut, LLC, Amrock Louisiana, LLC and TSI Escrow LLC (agent) provides title insurance policies on behalf of Amrock Title Insurance Company (insurer). Amrock Title Insurance Company provides title insurance policies that protect against loss due to certain title defects or against loss of priority of mortgage, invalidity and unenforceability of mortgage. Amrock (and its subsidiaries) also provides settlement, tax certification and appraisal management services to clients of Rocket Mortgage and Rocket Homes. Rocket Homes provides residential real estate brokerage services to clients of Rocket Mortgage, Amrock, and Amrock Title Insurance Company. Because of these relationships, any referrals of you by any of these affiliates may provide the referred company, its direct or indirect parent (including Rocket, LLC and Rocket Companies, Inc. (NYSE: RKT)) and their respective employees with a financial or other benefit.

1. Acceptance of Terms
By accessing or using the Website, you accept and agree to these Terms and any additional policies referenced herein, including our Privacy Policy. Your continued use of the Website following any changes to these Terms signifies your acceptance of the updated Terms.

2. Eligibility
This Website is intended for use by individuals who are at least 18 years old and reside in the United States or its territories. By using the Website, you represent and warrant that you meet these eligibility requirements.

3. Services Provided
Rocket.com provides access to integrated mortgage and real estate Services, including home search tools, mortgage information, and additional resources. The Website facilitates access to these Services but does not provide specific financial, real estate, or legal advice, and reliance on any information provided is at your own risk.

4. Changes to Terms of Use
We may revise and update these Terms from time to time in our sole discretion. Any changes are effective immediately upon posting. We encourage you to review the Terms periodically to stay informed of any updates.

5. Account Registration and Security
To access certain features, you may be required to create an account. By registering, you agree to provide accurate and current information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and any associated credentials. Notify us immediately of any unauthorized access or suspected security breach. Rocket is not liable for any loss or damage resulting from unauthorized access to your account.

6. Permitted Use and License
You are granted a limited, non-exclusive, revocable, non-transferable license to access and use the Website and its content for personal, non-commercial purposes only. This license does not include any resale, distribution, public display, or other commercial uses of any content on the Website without Rocket's prior written consent.

7. Prohibited Uses
You agree not to use the Website in any manner that:

  • Violates any applicable federal, state, or local laws or regulations;
  • Engages in fraudulent or deceptive practices;
  • Promotes or enables any unlawful activity, including unauthorized access or hacking;
  • Involves automated means, including bots, spiders, or scraping, to collect information or interfere with the Website without prior written permission;
  • Transmits any unsolicited advertising or promotional material, including spam;
  • Distributes viruses, malware, or any harmful code that may disrupt or damage the Website or other users' systems;
  • Impersonates any individual or entity, or falsely represents an affiliation;
  • Interferes with the Website's security features or imposes an unreasonable load on the infrastructure of the Website.

8. Intellectual Property Rights
All content, trademarks, logos, and materials on the Website, including text, graphics, images, and software, are the property of Rocket or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You may not use, copy, reproduce, modify, create derivative works from, or publicly display any part of the Website without express written permission.

"Realtor®", "Realtors®", "Realtor-Associate®", the "Realtor®" logo and the block "R" logo are used on the Website to denote membership in the "National Association of Realtors®" and, as such, providers of real estate related services consistent with a strict code of ethics and the highest standards of professionalism.

9. User Contributions
The Website may allow you to post comments, content, or other materials (collectively, "User Contributions"). By posting any User Contributions, you grant Rocket a perpetual, non-exclusive, royalty-free, worldwide license to use, modify, reproduce, display, distribute, and otherwise exploit your User Contributions in connection with the Website .

You represent and warrant that:

  • You own or have the right to submit your User Contributions;
  • Your User Contributions do not infringe any third-party rights, including intellectual property, privacy, or contractual rights; and
  • Your User Contributions comply with these Terms.

Rocket reserves the right to review, monitor, and remove any User Contributions that violate these Terms or for any other reason at our discretion.

10. Third-Party Links and Services
The Website may contain links to third-party websites or integrate third-party services. Rocket does not control, endorse, or assume any responsibility for the content, services, or privacy practices of any third-party websites or services. Any interactions or transactions with third-party services are at your own risk, and you should review applicable terms and policies before engaging with them. Rocket disclaims liability for any damages arising from third-party interactions.

11. Mobile Applications
By accessing or using any mobile application (the "App") associated with our Services, you acknowledge and agree to the following:

  • Device Compatibility: You are responsible for ensuring that your mobile device is compatible with the App. We do not guarantee that the App will operate as intended on your device.
  • Data Usage: Use of the App may require mobile data, and you may incur charges from your wireless provider. You are solely responsible for any such charges and for adhering to your wireless provider's terms of service.
  • Updates and Upgrades: We may release updates or upgrades to the App to improve functionality or address technical issues. These updates may be installed automatically or require manual installation. By using the App, you consent to receive and install these updates as necessary.
  • Third-Party Software: The App may include third-party software subject to open-source licenses. Any use of third-party software is governed by the terms of the applicable license. Our Terms of Use do not apply to such third-party software.

12. Disclaimer of Warranties
THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Rocket makes no warranty that the Website or Services will meet your requirements or that access will be uninterrupted, secure, or error-free. Any reliance on information provided through the Website is at your own risk.

13. Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, ROCKET, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  1. YOUR ACCESS TO OR USE OF THE WEBSITE;
  2. ANY CONTENT OBTAINED FROM THE WEBSITE;
  3. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
  4. STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE;
  5. ANY OTHER MATTER RELATING TO THE WEBSITE.

IN NO EVENT WILL ROCKET'S AGGREGATE LIABILITY EXCEED THE GREATER OF THE AMOUNT YOU PAID TO USE THE WEBSITE OR $100.

14. Indemnification
You agree to indemnify, defend, and hold harmless Rocket, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, judgments, losses, costs, or expenses (including attorneys' fees) arising from your use of the Website, violation of these Terms, or your User Contributions.

15. Arbitration and Dispute Resolution
You understand and agree to resolve through final and binding arbitration any claims, disputes, or controversies related to the Telephone Consumer Protection Act of 1991 ("TCPA"), or any similar state laws, between you and Rocket, its parents, affiliates, subsidiaries, or related entities. TCPA-related claims will be arbitrated at a location determined by the arbitrator in accordance with the Governing Law provision. The arbitrator, not a court, will determine the scope of this arbitration provision.

Any judgment on an arbitration award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act ("FAA"), with the laws of the State of Michigan governing the enforceability of this provision as a contract. TCPA claims must be brought individually; neither you nor Rocket may join or consolidate claims in arbitration, act as a class representative, or participate as a member of a class. Both parties waive any right to a jury trial for TCPA-related claims.

All other claims arising under these Terms or from use of the Website shall be resolved exclusively in the state or federal courts located in Detroit, Michigan, and you consent to the jurisdiction of these courts for such purposes.

16. Governing Law
These Terms and any disputes arising from your use of the Website shall be governed by the laws of the State of Michigan, without regard to its conflict of law principles.

17. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement
These Terms, along with our Privacy Policy , constitute the entire agreement between you and Rocket concerning your use of the Website, superseding any prior agreements or understandings.

19. Contact Information
If you have questions or concerns about these Terms, please contact us at:

Rocket, LLC
Attn: Legal Team
1050 Woodward Avenue
Detroit, MI 48226

Rocket Homes Terms

In addition to the preceding Terms, the following additional terms, which are incorporated into the Terms by reference, are applicable to the Rocket Homes Services and Rocket Homes portions of the Website.

Residential Real Estate Only

You are authorized to use the Services only for residential real estate transactions, and not for commercial real estate transactions of any kind. Rocket Homes has a real estate broker license in certain states (Licenses) and may assist you in performing the various tasks in a real estate transaction. However, unless explicitly specified in a separate agency agreement between you and Rocket Homes, THE SERVICES PROVIDED ARE NOT INTENDED TO provide you with any financial, real estate, or related advice of any kind. Rocket Homes, unless provided for in a separate agreement, assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that you or any consumer takes based on the Services or any other information available through or in connection with the Services.

Aggregated Data

Information Aggregation. Rocket Homes is not responsible for any errors in displayed information or delays in displaying information. Issues of data accuracy may be brought to the attention of Rocket Homes by sending feedback but it is likely that such information accuracy cannot be corrected by Rocket Homes and the entity or person that generated the information must be appealed to. For example: incorrect listing information can only be changed by the third-party listing agent under our terms with the MLSs.

Days on Site

The Days on Site value, displayed as "added X days ago" or "added to Rocket Homes X Days ago" is derived from the date the listing was first displayed on the Site, not from the data in the MLS Listing.

Virtual Office Website

The term Virtual Office Website ("VOW") refers to Rocket Homes', as a REALTOR® Participant, home search website, through which Rocket Homes provides real estate brokerage services to Registrants (clients and prospects) with whom Rocket Homes has first established a relationship and where the Registrant has the opportunity to search for MLS® data, subject to the Participant's oversight, supervision and accountability.

  1. Agency Relationship. You acknowledge and understand that the Terms of Use creates a customer relationship with Rocket Homes. This does not impose a financial obligation on you or create any representation agreement between you and Rocket Homes. If you have an exclusive representation agreement with any other real estate agent or broker, that agreement may prohibit you from receiving the type of real estate services that Rocket Homes may provide unless you first obtain that agent or broker's permission. By accepting this Terms of Use, you warrant and affirm that you are not in an exclusive representation agreement with another real estate agent or broker that prevents you from now agreeing to receive service from a Rocket Homes broker through our website.
  2. Non-Commercial Use. You understand that all data obtained from the VOW is intended only for your personal, non-commercial use.
  3. Bona Fide Interest. You have a bona fide interest in the purchase, sale, or lease of real estate of the type being offered through the VOW.
  4. No Distribution. You agree not to copy, redistribute or retransmit any of the data or information provided from the MLS® database;
  5. Copyright. You acknowledge the Board/Association ownership of and the validity of the copyright in the MLS® database.
  6. Disclosure to Board. You agree that all information you provided to Rocket Homes may be provided to the relevant Board and may be used to administer and operate the VOW and to investigate any breach of security of the data or the MLS® rules
  7. Acknowledgement. You agree that creating an account is sufficient acknowledgement and agreement to the Terms of Use and would like access to the VOW information upon account creation.
  8. Username and Password. You must supply a username and a password, the combination of which must be different from those of all other Registrants on the VOW, before being permitted to search and view information from the MLS® database via the VOW.
  9. Email Address. You must provide a valid email address. The Registrant may be permitted to access the VOW only after Rocket Homes has verified that the email address provided is valid and the Registrant's agreement to the VOW's Terms of Use is confirmed.
  10. Retention by Rocket Homes. You understand Rocket Homes as the REALTOR® Participant must, at all times maintain a record of the name, telephone number and email address supplied by you, the Registrant, and the username and current password of each Registrant. Such records are to be kept for not less than 180 days after the expiration of the validity of the Registrant's password. If the Board/Association has reason to believe that a Participant's VOW has caused or permitted a breach in the security of the data or a violation of MLS® rules related to use by one or more Registrants, the Participant shall, upon request, provide to the Board/Association a copy of the record of the name, email address, telephone number, username, current password, and audit trail, if required, of any Registrant identified by the Board/Association to be suspected of involvement in the violation.
  11. No Warranty. You understand that information on this site is deemed to be valid but is not guaranteed. It is the responsibility of the Registrants to confirm all information on their own. Rocket Homes may not have reviewed or approved listing enhancements. All information provided by the listing agent/broker is deemed reliable but is not guaranteed and should be independently verified.
  12. No Further Agreement. You understand any agreement entered into at any time between the Participant and Registrant imposing a financial obligation on the Registrant or creating agency representation of the Registrant by the Participant must be established separately from the Terms of Use, must be prominently labelled and may not be accepted solely by "mouse click".
  13. MLS Authorization. Rocket Homes expressly authorizes the MLS, and other MLS Participants or their duly authorized representatives, to access the VOW for the purposes of verifying compliance with MLS rules and monitoring display of Participants' listings by the VOW.

Referrals

Rocket Homes does not guarantee or warrant the products or services of other product or service providers to whom it may refer you, including, but not limited to, real estate brokers/agents, lenders and escrow/settlement companies.

Estimated Home Value Disclaimer

The "Estimated Home Value" reports are provided "as is" and all uses are at the user's sole risk. All warranties concerning the values and all underlying data are expressly excluded. The Estimated Home Value provides an estimated market value generated by proprietary models. The Estimated Home Value is not an appraisal and is not prepared by a certified or licensed appraiser or a licensed real estate agent. Each home's estimated value can vary depending on its location, current market conditions, data availability in a given area, and other factors. Obtaining a professional appraisal or requesting a Comparative Market Analysis from a real estate agent is recommended. THESE VALUES SHOULD NOT BE RELIED UPON AS A VALUE FOR MORTGAGE LOAN ORIGINATION, HOME SALE, GUARANTEED STATEMENT OF VALUE, APPRAISAL VALUE OR ANY OTHER FINANCIAL PURPOSES.

Fair Housing Act

Rocket Homes fully supports the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended). As such, Rocket Homes does not engage in business practices that discriminate against persons because of race, color, religion, national origin, sex, familial status, or handicap.

Equal Housing Opportunity

Rocket Homes is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the United States. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.